If the person who handles your technology took a week off, could the rest of your team still get into the systems that keep the business running?
That question anchors Russ Hensley’s November column for TOPS in Lexington. Before holiday schedules get busy, try this short continuity check with your team.
Make sure the business controls its critical accounts
Start with your domain name, email, cloud files and backups. For each, identify who owns the account, who administers it and how the business would regain access if the primary administrator were unavailable.
Give a second person a documented path to help
Identify a backup decision-maker and keep recovery instructions in an approved, secure location. Use named accounts and appropriate permissions rather than sharing passwords by email.
Test the handoff before you need it
Ask the backup person to locate the instructions and walk through a realistic scenario: a locked account, an urgent support request or a file that needs restoring. Fix the gaps while the usual point person is still available.
Talk to Hensley / Elam if you’d like help reviewing who owns your critical accounts and how your team would recover access.