Your IT Journey — Get Started on the Road to IT Success

Once you join us, you’re not just a client; you’re part of a well-defined process designed to ensure your IT success.

Our approach is rooted in a deep understanding of your unique challenges

We assign a dedicated team to every account, ensuring that at least two team members are always familiar with your specific needs, providing you with consistent support. Our approach is rooted in a deep understanding of your unique IT challenges, allowing us to offer tailored solutions that align with your business goals.

Here’s a detailed look at how we work with new clients…

Step 1

Let’s get to know each other

Every journey begins in the same way, with a quick conversation so we can get to know each other a little better. This is your opportunity to share your biggest IT challenges and visions, and for us to start crafting smart solutions. If you think we’ll be a good fit, we’ll assign a dedicated team to ensure you have reliable points of contact throughout your journey with us, right from the very beginning.

Step 2

We’ll take a deep dive

In most cases, we’ll be able to provide you with a simple quote almost immediately. For complex projects or specialized needs, we often conduct a more thorough assessment of your IT setup. To do this, we can arrange a time to visit your site, or we might carry out a detailed system review. This step helps identify challenges and fine-tune our approach to ensure a tailored solution.

Step 3

Have a look at our quote

Once we understand your requirements, we’ll get in touch with our trusted network of vendors and create a Bill of Materials (BOM). This outlines all hardware, software, and services needed to help you reach your IT goals. You’ll receive a detailed yet straightforward quote to take a look at in your own time, with absolutely zero hidden costs. Once approved, we proceed with the necessary purchases.

Step 4

We’ll order & install what you need

After you’ve given us the go-ahead, we’ll order the required hardware and software from our vendors, ensuring everything you need is sourced efficiently from the best possible suppliers. Our team will then install management agents on your systems for seamless remote monitoring, patch management, and more, ensuring everything is set up and ready to go.

Step 5

We get to work!

When installation is complete, we’ll begin monitoring your systems through our Network Operations Center (NOC) and Security Operations Center (SOC). These tools allow us to keep your IT infrastructure running smoothly, with proactive updates and troubleshooting. We’ll continually review all systems and make sure your users are confident engaging with their new technologies.

Step 6

Let’s keep in touch

We believe in maintaining regular communication, connecting with clients frequently to ensure we’re resolving any issues that may pop up. In addition to weekly touchpoints, we offer quarterly reviews to assess performance and plan future projects like system upgrades. By keeping in regular contact, we can be sure your needs are always being addressed so your business stays ahead of the curve.

See how we’re helping local Kentucky businesses get the most from their technologies.

“Hensley/Elam led our cybersecurity compliance initiatives and architected our move into our own private cloud datacenter for our national healthcare services group of 5,000 clients without a blip.”

— David Cruse - COO - Consolo Systems

“I have a 20 year business relationship with Hensley/Elam in two major medical practices and they are integral to our daily state-wide operations. Their expert knowledge is hard to find in Kentucky.”

— Dr. John Mullins - CEO Marshall Medical Group

Hensley / Elam became part of our banking team and deeply involved in our IT and Cybersecurity decision making. They are the best.”

— Eli Barber - VP Citizens Commerce Bank