You’re ready for the upgrade… what’s holding you back?

With the end of support for Windows 10 just over a year away, many business owners are starting to wonder why they haven’t upgraded to Windows 11 yet. Are you one of them?

Research shows that most businesses could make the switch, but a surprising number are still holding back. This despite the upgrade being free and easy.

A recent survey of more than 750,000 Windows 10 systems found that 88% are on hardware that’s fully capable of moving to Windows 11.

Yet, 82% of businesses haven’t taken the plunge.

This is worrying, especially with the clock ticking down to the deadline in October 2025. After then, Windows 10 won’t get any more free updates, including all-important security patches. That could leave your business exposed to risks.

So, what’s the hold-up? For many, it’s the fear of disrupting business operations. Upgrading an entire business’s operating system might sound like a hassle, with concerns about downtime or technical headaches.

But the truth is, upgrading to Windows 11 can be a lot easier than you think, especially with expert assistance (contact us if we can help you with this).

And there’s more to it than just avoiding the risks of sticking with an outdated system. Windows 11 comes with so many benefits:

· Better security to keep your business safe from modern threats
· Improved performance to boost productivity
· And a sleek, intuitive interface that makes work easier for your team

Plus, if you are using newer hardware, Windows 11 will let you make the most of it.

The upgrade from Windows 10 to 11 is free if your devices meet the requirements.

With so many advantages and the deadline fast approaching, there’s no reason to wait.

We help make all upgrades as easy as possible. Let’s jump on a call and we’ll tell you about our extensive preparation, when we schedule upgrades, how we train your team – and answer all your questions.

Our goal is to get you up and running on Windows 11 without disrupting your daily operations. Let’s talk.

How to cheat (the Blue Screen of) Death

If you’ve ever had the misfortune of seeing the dreaded Blue Screen of Death (BSOD) on your computer, you know just how frustrating it can be. It’s that moment when your screen turns an ominous shade of blue, and you’re left wondering what went wrong and how much work you’ve just lost.

For businesses, these crashes are more than just annoying – they can be disruptive and cost money.

Recent research highlights just how common BSODs have become, with one in 200 devices crashing under normal use. And it gets worse. During the recent CrowdStrike outage, that number shot up to one in ten devices.

While the tech industry seems to be hit the hardest, with more than 15% of devices affected monthly, even sectors like healthcare and retail, which are less prone to these crashes, still get about 8-10% of devices displaying the dreaded blue screen.

So, what’s causing all these crashes? And more importantly, how can you reduce the risk of them happening in your business?

The good news is that about half of these incidents are avoidable.

The bad news is that many businesses simply don’t have the tools or strategies in place to prevent them.

One of the key takeaways from the study is that many BSODs are linked to a few common issues. Problematic hardware, poorly managed Windows updates, and misconfigured drivers for things like graphics cards, networks, and audio systems are among the top culprits.

When these aren’t working properly, it can lead to system instability, which often manifests as a BSOD.

For business owners, this means taking a proactive approach to IT management is crucial.

Instead of waiting for something to go wrong and then scrambling to fix it, businesses should focus on identifying potential problem areas before they lead to a crash. By monitoring the health of your devices and making sure that updates and drivers are properly managed, you can significantly reduce the likelihood of BSODs disrupting your operations.

The research suggests that with the right preventative measures, businesses could cut the number of BSOD incidents in half, reducing the occurrence to about one in 400 devices. This not only minimizes downtime but also frees up your IT team to focus on more strategic tasks rather than constantly putting out fires.

Unfortunately, many businesses lack the necessary tools to identify these risks early on. In fact, most companies don’t even know which of their devices are at risk right now, let alone which ones might crash in the future.

To move from a reactive approach to a proactive one, invest in tools that can provide insights into your IT systems. These tools allow you to make data-driven decisions, which can reduce costs, relieve employee stress, and ultimately increase productivity.

Better still, get experts to do it for you. Our approach is proactive IT management. This prevents problems before they can interrupt your work.

Let us keep your business crash-free. Get in touch.

Don’t sleep on this simple, effective security booster

Microsoft recently announced that all Azure sign-ins will soon require multi-factor authentication (MFA) to boost security. Even if you don’t use Azure, a cloud computing platform, this is something you should pay attention to. Because MFA is one of the simplest and most effective ways to protect your digital assets.

What is multi-factor authentication? Think of it like adding an extra security measure to the door of your business.

Normally, you log into your accounts with just a password. But passwords aren’t as safe as they used to be; cyber criminals are good at cracking them. MFA adds another layer of security. It’s like saying, “OK, you have the key, but I’m going to need to see some ID too.”

After entering your password, you’re asked to verify your identity a second time. This could be a code sent to your phone, a fingerprint scan, or a quick tap on an app like Microsoft Authenticator. It’s an extra step, but an important one. Even if someone manages to steal your password, they’d still need this second form of verification to get into your account. That’s a massive roadblock.

Yes, adding another step to your sign-in process might sound like a hassle. But the reality is, it’s a small inconvenience that can save you a lot of trouble down the road. Imagine the fallout if someone gained access to your sensitive business information. The cost of a breach, in terms of both money and reputation, is much higher than the few extra seconds it takes to use MFA.

There are a few different ways to set up MFA. Some people prefer getting a one-time passcode via text message, while others like the convenience of a push notification on their phone. Biometric options, like fingerprints or facial recognition, are also becoming more common. And for those who want something extra secure, there are physical security keys that plug into your computer.

Microsoft’s push for MFA with Azure is just the tip of the iceberg. The truth is this kind of security measure is a business security basic.

Need help setting this up and making it easy for your business? It’s what we do. Get in touch.

Microsoft takes the pain out of updates

If you’re like most people, you probably find system updates a hassle. They take ages and those big downloads eat up precious bandwidth and storage.

Good news then: Microsoft is about to make your life a whole lot easier with the upcoming Windows 11 24H2 update.

It’s introducing something called ‘checkpoint cumulative updates.’ That might sound a bit technical, but don’t worry – it’s simple and very beneficial.

Normally, Windows gets its updates every month. These are known as cumulative updates, which bundle all the latest fixes and enhancements together. These bundles can be large and take a while to download and install.

The new checkpoint cumulative updates change this process. Instead of downloading a big update every time, your system will now receive smaller updates more frequently. These are tweaks to the last major update or checkpoint.

So, what does this mean for your business? It’s great news… you’ll spend less time waiting for updates to finish so you can get back to work.

And, if you have a limited internet connection, smaller updates are a blessing. They use less bandwidth, so less chance of interrupting someone else’s video call.

The best part? All of this happens automatically through Windows Update. You don’t need to do anything differently. Your system will keep running smoothly, with most updates happening in the background. This seamless experience ensures that your work is not interrupted.

This isn’t the first time Microsoft has streamlined updates. When Windows 11 was first launched, Microsoft used new compression technology to reduce the size of updates by 40%. With the 24H2 update, they’re taking it a step further to ensure that your experience is even more efficient.

It’s also worth noting that while this new update system will be standard for Windows 11 and the upcoming Windows Server 2025, it’s less likely to be implemented for Windows 10, as that version is nearing its end of life. This means there’s even more incentive to upgrade your business to Windows 11 if you haven’t already.

Want to migrate to Windows 11 with zero hassle? We’re the people to talk to.

Lost for words? Draft with Copilot can help

There’s an exciting new feature coming to Microsoft’s Edge browser that’s going to make your life – and your employees’ lives – a whole lot easier. ‘Draft with Copilot’ is an AI-powered tool that can instantly write text on any topic you need.

When you’re in Edge and you find yourself staring at an empty text field (like the body of an email or a comment box), just right-click. You’ll see an option to ‘Draft with Copilot.’

Click on it, and a window will pop up. You just enter the subject or topic you need text for, hit ‘Generate,’ and watch Copilot do its thing. In a few moments, you’ll have a piece of text on the topic you specified.

You can then change the tone and length of the generated text to suit your style. Want it to be more formal or casual? Need it longer or shorter? No problem.

We all know time is money, ’Draft with Copilot’ can help save you both. Imagine how much time your team spend on writing everyday text. With Copilot, drafting a quick email or coming up with a social media update becomes easier.

And Copilot not only helps you write faster but also makes sure the text is grammatically correct and well-structured. This is especially helpful if you’re writing in a language that’s not your native one.

Right now, this feature is only available in US English, but Microsoft is working on expanding it to more languages.

One warning: It’s important to review what it produces. Critics of AI-generated text sometimes say it can feel a bit generic. You might want to add a personal touch or specific details to make it more engaging for your audience.

This feature is currently in the Edge Canary preview build, which means it’s still being fine-tuned.

Microsoft is steadily integrating Copilot into more Windows apps, making these AI tools more accessible and versatile across different platforms. It’s clear that the future holds even more convenient AI-assisted features that will make our digital lives easier.

Not tried Copilot in your business yet? We can help you get started. Get in touch.

How growing hybrid cloud usage will double in two years


 

This article excerpt, by author David Deans, originally appeared here: http://www.cloudcomputing-news…/


Cloud enables IT agility, empowers DevOps teams and helps to transform legacy business models. The fifth annual Future of Cloud Computing survey investigates key trends in corporate cloud usage. This year’s insightful survey findings offer perspective from cloud service practitioners across all industry sectors.

“Cloud has been gaining momentum year­-over-­year since the Future of Cloud Computing survey was launched five years ago. Looking at the adoption rates and trends at such a detailed level, it’s undeniable that the most successful technology leaders of today and tomorrow are scaling in the cloud,” said Jim Moran, General Partner at North Bridge.

“Last year, we discussed the second cloud front and the rise of cloud­-native companies. This year, we’re seeing the pervasiveness of cloud disrupt industries across the board as companies look to maximize and implement cloud as a strategic and integral technology,” Moran added.

“We’re also seeing the emergence of the cloud as the only way businesses can truly get more out of their data including analysing and executing on it in real-­time. This will be a huge opportunity, but as the survey showed, because data rarely moves between clouds companies must first learn how to interconnect disparate data sources into new applications.”

Savvy business leaders are no longer debating whether or not to use cloud, but how pervasively they will use it in their digital transformation plans. The latest survey results highlight record levels of corporate adoption of cloud computing, both for business functions and in areas such as content management and application development in the cloud.

Even the most traditional IT teams are finally evolving. Some are taking back technology strategy from the forward­-looking line of business leaders that led the way to progress. Therefore, North Bridge believes that digital technologies – delivered from the cloud – are becoming differentiating factors for more businesses.

Cloud is the business transformation catalyst

  • Significant processing, systems of engagement and systems of insight are moving to the cloud ­­– 81.3 percent of sales and marketing, 79.9 percent of business analytics, 79.1 percent of customer service and 73.5 percent of HR & Payroll activities have already transitioned to the cloud.
  • IT is moving significant processing to the cloud with 85.9 percent of web content management, 82.7 percent of communications, 80 percent of app development and 78.9 percent of disaster recovery now clou­d-based.
  • While business users have been a fan of cloud’s ease of use, accessibility and scalability since 2011, the importance of cloud agility has jumped from fourth to second in importance within five years.
  • Among all survey respondents, the top inhibitors to cloud adoption are security (45.2%), regulatory/compliance (36%), privacy (28.7%), vendor lock-­in (25.8%) and complexity (23.1%).
  • Concerns regarding interoperability and reliability have fallen off significantly since 2011 (15.7% and 9.9% respectively in 2015). However, the cost of cloud services are now three times as likely to be a concern today, versus five years ago.

Raised expectations for public and hybrid cloud

  • Today, three quarters of company data in significant volumes is living in private or public clouds. However, company data in hybrid cloud systems is forecast to double over the next two years.
  • Corporate cloud computing strategies are focusing on public (up 43.3%) and hybrid (up 19.2%) while private cloud has taken a significant back seat in comparison (down by 48.4%).
  • SaaS is the most pervasive cloud technology used today with a presence in 77.3 percent of all organizations, an increase of 9 percent since 2014.
  • Accordingly, ROI expectations are high with 78 percent expecting to see results within three months. Fifty eight percent expect ROI in less than three months for PaaS services.
  • Among users taking the survey, the biggest factors preventing use of public cloud offerings are security (38.6%), privacy (29.8%) and expertise (22.8%). Regardless, the outlook for ongoing cloud service adoption is very bright.

Azure Partner Community: Business continuity and disaster recovery



This article excerpt, by US Partner Technology Strategist Nick Johnson, originally appeared here: http://blogs.technet.com/b/msuspartner/archive/2015/11/05/azure-partner-community-business-continuity-and-disaster-recovery.aspx

This month we’re talking about business continuity and disaster recovery, two of my favorite IT topics. While they might not sound exciting, they are critical for customers to think about. A good plan for each can mean the difference between long-term success or being one of the 40% of businesses that never re-open following a disaster (as cited in this PDF from the FEMA website).

For partners, helping your customers go through the process of robust business continuity planning, implementation, and testing can solidify your trusted partner status. It can also be a source of revenue when added to your existing capabilities or as a new practice altogether.

Microsoft Azure has two fantastic services, Azure Backup and Azure Site Recovery, that enable a host of use cases.

Identifying the opportunity

As a partner, how do you uncover the opportunity and determine what your customers need? I encourage partners to stop talking and listen more when in customer conversations. Listen for these statements that relate to business continuity—then ask clarifying questions.

  • “We have distributed systems across Windows Server, Hyper-V, and VMWare. They all need protection.”
  • “Protecting data and applications continues to grow in complexity.”
  • “We have so much data and we’re not sure if we’re protecting it all properly.”
  • “Are we spending too much money and effort, or too little?”
  • “Our industry requires long data-retention for compliance reasons.”
  • “Our legacy recovery plan is very labor intensive.”
  • “Testing disaster recovery is hard and often does not work as expected.”
  • “The tier 1 workloads are protected, but protecting tier 2 and 3 has been a challenge.”

If you’re not hearing these things from your customers, use the list above to create a few questions that you can use. I think you’ll find that when you dig into this topic that the need is there.

Assess your current practices

Once the need is identified, you need to spend time assessing your own practices. These questions will help you connect what you have been doing with new opportunities.

Question Opportunity
Have you been designing storage solutions using on premise solutions?
  • Extend those solutions to leverage Azure storage
Have you been designing disaster recovery solutions for on premise solutions on physical hardware, Hyper-V, or VMWare?
  • Begin using Azure as the failover site for the solutions
Are you using System Center DPM, Windows Server Backup, or third-party backup solutions with your customers?
  • Extend current solutions to leverage Azure
Have you sold Azure disaster recovery or backup solutions?
  • Assess implementation status and drive further Azure consumption
  • Extend the solutions to other parts of the customer’s business
  • Turn them into reference customers
What are your sales motions for backup and recovery solutions?
  • Build a pipeline with existing customers
  • Train your current sales teams on selling backup and recovery solutions
Do you have anyone trained on Azure backup or recovery solutions implementation?
  • Train your technical staff and sellers

If you are going to add new practices or capabilities, it needs to make financial sense. Use our new Microsoft Cloud Profitability Scenarios and financial models to understand the considerations for investing in a new cloud-oriented practice. For more partner profitability resources, refer to our online guide.

Recommendations for monetizing a business continuity practice

Assessments

  • Design a Disaster Preparation evaluation to go through with your customers. This should provide opportunity to discover all the servers that need to be backed up or opportunity for Azure Backup to be used for data storage. May also stretch to StorSimple.

Upgrades to on-premises systems

  • Customers that want to run Azure Site Recovery will need Server 2012 R2 if using Hyper-V. Earlier versions of Hyper-V hosts will present an upgrade opportunity.

Setup

  • Drive services revenue through setup of the plan
  • Build repeatable IP with scripting/tools

Maintenance

  • Provide regular monitoring and maintenance

Ongoing testing

  • Run regular test failovers and validation for customers

Ongoing assessments

  • Regular assessment to review new parts of the business and make sure the overall DR plan still meets the needs for the customer.

Consumption

  • Regular, predictable Azure consumption

Apps are going to get a lot smarter with help from Microsoft Office



This article excerpt, by Business Insider author Matt Weinberger, originally appeared here: http://www.businessinsider.com/microsoft-graph-goes-into-general-availability-2015-11


Today, Microsoft officially released the Microsoft Graph, a nerdy solution that opens the doors wide for developers to do a lot more with Microsoft Office.

The critical idea here is the “application programming interface,” or API. Programs use APIs to talk to each other — popular fitness app Runtastic, for example, uses the Google Maps API to display a real-time map on the app.

The Microsoft Graph, first announced in beta back in April, is a set of APIs that blow open theMicrosoft Office 365 productivity cloud to developers, letting them build apps that take a user’s data and put it to use in cool, new ways. 

Basically, it means that any developer can build an app that taps straight into the data that lives inside Office 365, making their wares smarter and faster.

“It’s not just all about Microsoft,” says Rob Lefferts, Microsoft general manager of Office exentensibility.  “It’s a huge starting set of information.” 

And just like Facebook’s famous social graph, the Microsoft Graph lets developers ask questions of the data like, “Who does my customer work closely with?” The intelligence is handled by Microsoft on the back end. (And no, it’s not as creepy as it might sound — like any other app, you’d have to give it permission to access data.)

For instance, Lefferts says, over 850 million meetings per month get booked via Microsoft Outlook for Office 365. That means that there’s tons of data there for an enterprising app developer to build a predictive calendar based on how users spend their time. 

At launch, the Microsoft Graph supports data from sources like e-mail, the address book, and calendars. Later, it’ll be able to support data taken from OneDrive storage, OneNote cloud notes, and other Microsoft data.

The Office Graph also goes both ways. For example, security startup Skyhigh Networks is already using the Microsoft Graph to enforce enterprise policies on customers’ Office 365 installations, scanning and quarantining files that live in the cloud.

For developers, the first taste of Microsoft Graph is free, Lefferts says. But if they’re using Microsoft Office data at volume in their own apps via Microsoft Graph, the company will collect a fee.

It will be a while before most developers figure out how to best access all that data, since the Microsoft Graph is new.

But it has the potential to make apps much smarter, in a behind-the-scenes kind of way. And it’s good for Microsoft, because it means that customers can get more out of the money they’re sinking into Office 365.

“The demand of customers is to say, ‘make it seamless, make it great,” says Lefferts.


    10 Ways Microsoft Office 2016 Could Improve Your Productivity




    This article excerpt, by TechRepublic, originally appeared here: http://www.techrepublic.com/bl…/

    On September 22, 2015, Microsoft released Office 2016 to the masses. At first glance, you may not notice much has changed since Office 2013. But when you look deeper, you will find some interesting and productivity-enhancing differences.

    For years we’ve been promised wonderful benefits from cloud computing, and Microsoft Office 2016 is trying to deliver on those promises. It’s designed to meet our expectations of what a cloud-based, mobile-ready productivity suite can and should be. Only time will tell if Office 2016 actually delivers the goods, but the initial reviews are promising.

    Here are 10 things Microsoft Office 2016 offers as it aspires to be the last productivity suite you are ever going to need.

    1: Real-time co-authoring

    Co-authoring has been around for a long time for many Office apps, but with Office 2016 that collaboration can now take place in real time. That means you will be able to see what your co-conspirators are doing in a Word document or PowerPoint presentation as they do it—and conversely they will be able to see what you are doing. It won’t even matter where you are or what device you are using.

    2: OneNote notebook sharing

    OneNote is one of the most useful applications available in Microsoft Office, and it is also one of the least appreciated. Office 2016 allows you to share a OneNote notebook with as many people as you want. And because OneNote works with text, images, worksheets, emails, and just about any other document type you can think of, it can be a great central resource for a team working on a project. That is, if they know to use it.

    3: Simplified document sharing

    Office 2016 simplifies sharing of documents by adding a Share button to the upper-right corner of your Office apps. Clicking that button will give you one-click access to share your document with anyone in your contacts list. You don’t even have to leave the document to do it. That does sound pretty simple.

    4: Smart attachments

    If you’re like me, you have to send email attachments just about every day. In previous versions of Office, adding attachments to an email required you to navigate to the location where the document was stored. You can still do that in Office 2016, but if the document in question was one you worked on recently, it will now show up in a list of shareable documents right there in Outlook. Essentially, Office 2016 keeps a universal recently worked on list for you.

    5: Clutter for Outlook

    Like most of us, you probably get a ton of email every day. Wading through the Outlook inbox to prioritize each email takes time and hampers your ability to be productive. Office 2016 adds a new category to your inbox triage toolbox, called Clutter. You can designate certain emails as low priority and they, and future similar emails, will be deposited automatically into a Clutter folder in Outlook. So now you have four categories for email: important, clutter, junk, and delete.

    6: Better version history

    Collaboration and creativity can be a messy process, with shared documents changing drastically over time. Office 2016 compensates for potentially lost ideas by keeping past versions of documents and making them available directly from Office applications under the History section of the File menu.

    7: New chart types in Excel

    The ability to visualize data with an Excel chart has always been a welcome and powerful capability. However, the list of available chart types found in previous versions of Excel needed an update. Office 2016 adds several new chart types to the templates list, including Waterfall, which is great chart if you like to track the stock market. Other new chart types include Treemap, Pareto, Histogram, Box and Whisker, and Sunburst.

    8: Power BI

    Between the release of Office 2013 and Office 2016, Microsoft spent a great amount of time and capital acquiring technologies that shore up its business intelligence and analytical applications. Power BI, a powerful analytics tool, now comes bundled with your Office 365 subscription. Knowing every little detail about how your business is running is essential information, and Power BI can bring it all together for you.

    9: Delve

    Delve is another new tool that comes with an Office 365 subscription. The best way to describe Delve is as a central location that gives you access to everything you have created, shared, or collaborated on using Office 2016. It is another recently worked on list, only this version of the list is stored in the cloud—so you can access it from anywhere with any device using the Office 365 Portal.

    10: Purchase choices

    Office 2016 is generally available only as a subscription. Even if you buy a boxed version of Office 2016, you are buying access to an annual subscription, with one exception. If you purchase the Office Home & Student 2016 box, you pay a one-time fee of $149.99 for just the basic Office apps.

    Microsoft has definitely stacked the deck so that the best bang for the buck is a subscription to Office 365, which includes Office 2016 plus all the cloud services. Businesses should be looking at one of the Office 365 for Business subscriptions. It is also going to be your best deal.

    10 REASONS WHY SMALL BUSINESSES CHOOSE OFFICE 365 OVER GOOGLE APPS


    This article excerpt originally appeared here: http://managedsolution.com/off…/

    As any business owner knows, staying competitive means doing more with less. It’s about being nimble, looking professional online, and getting more done in less time. But, with the many choices that are available these days, it’s difficult to find the right tools to accomplish your goals.

    Office 365 delivers a full-featured, business-centric online productivity experience. It is designed from the ground up to meet business requirements for security, privacy, reliability, and manageability. Now, of course, Google also offers online productivity services with Google Apps for Work, so why should small and midsize businesses choose Office 365 over Google Apps?

    Below are ten 10 reasons:

    1. ENSURE THE PRIVACY OF YOUR BUSINESS INFORMATION. Your private business information should be just that—private. Your customers and partners trust you with their sensitive information as well, and Office 365 provides enhanced security by design with our state-of-the-art data centers, premium anti-spam and antivirus protection, and encrypted anywhere access to data. Google Apps for Work adheres to Google’s single privacy policy, which is shared across business and consumer applications.

    2. WORK VIRTUALLY ANYTIME, ANYWHERE. In today’s always-on business world, being able to get work done anywhere can be a significant competitive advantage—especially for small and midsize businesses looking to deliver superior customer service and to differentiate themselves from larger competitors. Office 365 delivers a familiar, yet powerful user experience across PC, phone, and browser, intelligently tailored for each platform. Google has limited offline capabilities for its services. They are only limited to Chrome browser. And the experience is inconsistent across services.

    3. BOOST PRODUCTIVITY AND EFFICIENCY WITH A COMPLETE SOLUTION. Microsoft has been improving Office productivity applications for decades, and Office 365 is a natural extension of that process. With Office 365, you get everything you love about Microsoft Office, and then some. Instant messaging, Yammer Enterprise, real-time presence, video conferencing, and more are built right in and accessible from desktop applications or in the web browser. Customers using Google Apps for Work must rely on third-party solutions for core features such as Mail Merge, Bibliography etc.

    4. GET UP AND RUNNING FAST WITH A FAMILIAR, STRAIGHTFORWARD INTERFACE. Office 365 mobile, online, and desktop applications share a consistent yet tailored experience to give users instant familiarity across devices and locations. You get the familiar Microsoft Outlook® and Office productivity applications you already use—now powered by and working seamlessly with cloud services. Share a file in Word, Microsoft Excel®, or Microsoft PowerPoint® and almost anyone will be able to use it without thinking twice. Customers using Google Apps for Work must rely on third-party tools such as OffiSync and Memeo for functionality that is similar to what is offered in Office 365.

    5. MAKE LIFE EASY FOR CUSTOMERS AND PARTNERS. Office 365 makes it easy for users to create rich documents that convince customers, preserve ideas, and drive innovation. All that richness is preserved whether documents are edited using Office tools on a desktop computer, a tablet, through a browser, or on a mobile device. Google Docs is limited in functionality compared to Office, despite recent efforts to improve.

    6. REDUCE IT COMPLEXITY. Even if you have dedicated IT staff, it’s still likely that you want to minimize the amount of time and money you spend managing systems. Office 365 is designed to be easy for most users to administer and manage, and provides the power of trusted business solutions to meet even the most advanced IT needs. Google Apps does not provide the same level of IT management functionality as Office 365.

    7. MEET YOUR BUSINESS NEEDS WITH A FLEXIBLE SOLUTION. Microsoft believes in giving customers the flexibility to choose what works for their business. That’s why Office 365 offers a choice of easy-to-buy plans to help you get the best solution whether you are a company of one or one thousand. Google’s approach is simple, but it may not satisfy all of your business needs.

    8. RELY ON A FINANCIALLY-BACKED 99.9 PERCENT SERVICE LEVEL AGREEMENT. Office 365 has been built from the ground up for reliability, availability, and performance. Our proven service is powered by the same Microsoft email and collaboration products that businesses have been using for decades. Because of this commitment to reliability and availability, Microsoft is one of the very few cloud services providers that offer a financially-backed service level agreement (SLA) when any Office 365 service drops below 99.9 percent availability.

    9. PLAN EFFECTIVELY WITH A CLEAR ROADMAP AND ALL-INCLUSIVE PRICING. Microsoft updates Office 365 on a regular schedule and provides customers with 12 months’ notice of significant changes to Office 365. Microsoft also contractually commits to maintaining core Office 365 features for the term of the customer’s subscription. With a new customer roadmap to help businesses set their technical strategy, Microsoft helps you understand the company’s vision and innovations. Flexible, predictable, pay-as-you-go pricing options include everything that is listed, so you can rest-assured that Microsoft will support all of the features you purchased, helping you plan budgets more effectively and avoid unexpected expenditures. Google’s approach to innovation is to release beta features with little or no advance warning.

    10. GET THE SUPPORT YOU NEED WHEN YOU NEED IT. Small and midsize businesses don’t have the time to be disrupted. Microsoft provides easy-to-access support options that meet a variety of needs. For small-business customers, Microsoft provides moderated community forums to find quick solutions to problems faced by businesses just like yours. For businesses with advanced technology needs, Office 365 Enterprise plans supplement community support with 24/7 phone support for even single-user outages. And, of course, Office 365 is designed to be easy to manage, even for non-technical people.